Skip to main content
Back to NexusDesk

PRIVACY POLICY

Last updated May 14, 2026

This Privacy Notice for Beal Software LLC ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

  • Visit our website at https://www.getnexusdesk.com or any website of ours that links to this Privacy Notice.
  • Use NexusDesk, a customer support workspace for modern teams.
  • Engage with us in other related ways, including marketing or events.

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have questions or concerns, please contact us at contact@getnexusdesk.com.

TABLE OF CONTENTS

  1. WHAT INFORMATION DO WE COLLECT?
  2. HOW DO WE PROCESS YOUR INFORMATION?
  3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
  4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
  5. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?
  6. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
  7. HOW LONG DO WE KEEP YOUR INFORMATION?
  8. HOW DO WE KEEP YOUR INFORMATION SAFE?
  9. DO WE COLLECT INFORMATION FROM MINORS?
  10. WHAT ARE YOUR PRIVACY RIGHTS?
  11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
  12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, participate in activities on the Services, or otherwise contact us.

The personal information we collect may include names, phone numbers, email addresses, usernames, contact or authentication data, contact preferences, company name, team names, support tickets, messages, attachments, customer and company records submitted or imported by users, custom field data configured by customers, usage, diagnostic, and audit log data, and AI feature inputs and outputs.

Sensitive Information. We do not process sensitive information.

Payment Data.We may collect data necessary to process your payment if you choose to make purchases. All payment data is handled and stored by Stripe. You may find Stripe's privacy notice at https://stripe.com/privacy.

Information automatically collected

We automatically collect certain information when you visit, use, or navigate the Services. This may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. We may also collect information through cookies and similar technologies.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information to facilitate account creation and authentication, manage user accounts, provide and maintain the Services, respond to user inquiries, improve our Services, protect against fraud and security risks, comply with legal obligations, and communicate with you about the Services.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with third parties.

We may share your information in connection with business transfers, with service providers operating under written agreements, and where required to provide, secure, and administer the Services. We do not sell or share personal information belonging to website visitors, users, or consumers.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies to maintain the security of our Services and your account, prevent crashes, fix bugs, save preferences, assist with basic site functions, and support analytics and reporting.

5. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?

In Short: We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.

As part of our Services, we offer AI-assisted features. These tools are designed to enhance the customer support workflow. We may provide AI Products through third-party service providers, including OpenAI. Your inputs, outputs, and personal information may be shared with and processed by these providers to enable the features within our Services.

6. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

We may transfer, store, and process your information in countries other than your own. We will take measures to protect your personal information in accordance with this Privacy Notice and applicable law.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

We keep personal information for as long as necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law. No purpose in this notice will require us to keep your personal information for longer than the period of time in which users have an account with us.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

9. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect, solicit data from, or market to children under 18 years of age. If you become aware of any data we may have collected from children under age 18, please contact us at contact@getnexusdesk.com.

10. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your location, you may have rights to review, change, terminate, access, correct, delete, or receive a copy of personal information we maintain about you. You can exercise rights by visiting https://app.getnexusdesk.com/settings/data or by contacting us.

11. CONTROLS FOR DO-NOT-TRACK FEATURES

Because there currently is not an industry or legal standard for recognizing or honoring Do-Not-Track browser signals, we do not respond to them at this time.

12. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

If you are a United States resident, you may have rights under applicable state data protection laws, including rights to know, access, correct, delete, obtain a copy of, or opt out of certain processing of personal data. These rights may be limited in some circumstances by applicable law.

13. DO WE MAKE UPDATES TO THIS NOTICE?

Yes. We may update this Privacy Notice from time to time. The updated version will be indicated by an updated date at the top of this Privacy Notice.

14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at contact@getnexusdesk.com or contact us by post at:

Beal Software LLC
United States (postal address available upon request)

15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

To request to review, update, or delete your personal information, please visit https://app.getnexusdesk.com/settings/data.

This Privacy Policy was created using Termly's Privacy Policy Generator.