COOKIE POLICY

This Cookie Policy explains how Beal Software LLC ("Company," "we," "us," and "our") uses cookies and similar technologies to recognize you when you visit our website at https://www.getnexusdesk.com ("Website") or use the NexusDesk application at https://app.getnexusdesk.com ("Application," and together with the Website, our "Online Properties"). It explains what these technologies are and why we use them, as well as your rights to control our use of them.

In some cases we may use cookies to collect personal information, or information that becomes personal information if we combine it with other information.

TABLE OF CONTENTS

1. What are cookies?
2. Why do we use cookies?
3. How can I control cookies?
4. How can I control cookies on my browser?
5. What about other tracking technologies?
6. Do you use Flash cookies or Local Shared Objects?
7. Do you serve targeted advertising?
8. How often will you update this Cookie Policy?
9. Where can I get further information?

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner, in this case Beal Software LLC, are called "first-party cookies." Cookies set by parties other than the website owner are called "third-party cookies." Third-party cookies enable third-party features or functionality to be provided on or through the website, for example advertising, interactive content, and analytics. The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.

Why do we use cookies?

We use first- and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Online Properties to operate, and we refer to these as "essential" or "strictly necessary" cookies. We also use optional analytics cookies and similar technologies, including PostHog, to understand how people use NexusDesk, improve onboarding, diagnose reliability issues, and measure product performance. Third parties may serve cookies through our Online Properties for analytics and other operational purposes.

How can I control cookies?

You have the right to decide whether to accept or reject optional analytics cookies. You can exercise this choice in the cookie notification banner shown in the Application. Essential cookies cannot be rejected through the banner because they are strictly necessary to provide you with services.

If you choose to reject optional analytics cookies, you may still use the Online Properties, though our ability to understand usage patterns and improve the product may be limited. You may also set or amend your web browser controls to accept or refuse cookies.

The specific first- and third-party cookies served through our Online Properties may vary depending on the features you use, your browser settings, and the specific Online Properties you visit.

How can I control cookies on my browser?

As the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser's help menu for more information. The following is information about how to manage cookies on the most popular browsers:

• Chrome
• Internet Explorer
• Firefox
• Safari
• Edge
• Opera

In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit:

• Digital Advertising Alliance
• Digital Advertising Alliance of Canada
• European Interactive Digital Advertising Alliance

What about other tracking technologies, like web beacons?

Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons, sometimes called "tracking pixels" or "clear gifs." These are tiny graphics files that contain a unique identifier that enables us to recognize when someone has visited our Website or opened an email including them.

This allows us, for example, to monitor traffic patterns from one page or feature to another, to deliver or communicate with cookies, to understand whether our Website or Application is working as intended, to improve performance, and to measure product and marketing effectiveness. In many instances, these technologies are reliant on cookies to function properly, and so declining optional cookies may impair their functioning.

Do you use Flash cookies or Local Shared Objects?

We do not use Flash cookies or Local Shared Objects in NexusDesk. If that changes, we will update this Cookie Policy.

If a third-party feature you use independently stores Flash cookies on your computer, you can adjust the settings of your Flash player to block Flash Cookies storage using the tools contained in the Website Storage Settings Panel. You can also control Flash Cookies by going to the Global Storage Settings Panel and following the instructions, which may include instructions that explain how to delete existing Flash Cookies, how to prevent Flash LSOs from being placed on your computer without your being asked, and how to block Flash Cookies that are not being delivered by the operator of the page you are on at the time.

Please note that setting the Flash Player to restrict or limit acceptance of Flash Cookies may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with our services or online content.

Do you serve targeted advertising?

We do not currently serve targeted advertising through NexusDesk or the Website. If that changes, we will update this Cookie Policy and provide any required controls.

We may still use analytics cookies or similar technologies to understand product usage, improve the Online Properties, and measure the performance of our marketing pages, as described above.

How often will you update this Cookie Policy?

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore revisit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

The date at the top of this Cookie Policy indicates when it was last updated.

Where can I get further information?

If you have any questions about our use of cookies or other technologies, please email us at contact@getnexusdesk.com or by post to: